In the next 2-3 weeks keep an eye out for a draft of your order to reach your email. We will need you to have a look over your order, checking spelling, design work and sizing.

Once you have confirmed your draft, please allow 2-3 weeks for us to custom make your item. This does not include postage time.

Once your order is complete, we will send you an email and tracking number to notify you that it is in transit.

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If you need your product in a hurry, please send an email to info@eandicustomdesigns.com.au and we will try to accommodate your requirements.

Please note rush orders may incur a fee. 

Yes we can accommodate a limited amount of rush orders. 

We understand that sometimes things can be over-looked such as organising a cake topper or a sign for a party. We also often hear that cake toppers that are ordered elsewhere have not arrived in time for events. We always try to work with you if you require a rush order and love to see your event go ahead smoothly. 

Please email us at info@eandicustomdesigns.com.au if you need to get your order out quicker.

Rush orders may incur a small fee. Most of the time we try to avoid charging extra for rush orders but it does depend on the time frame that it is required by and our current work load.

If you need more details please contact us at info@eandicustomdesigns.com.au

Our order process is quiet simple and can be done a couple of ways. If you know what you are after you can purchase your order through our website.

 If you would rather get in contact with us and let us know exactly what you want, we will work with you on your design and then send you out an invoice with your order specified.

Once your order has been paid for, expect an email with a draft of your order within 2-3 weeks. Have a careful look over the draft for spelling, design errors and sizing where applicable. We can make up to 2 minor alterations to this design which is included in the service. Any further additional changes or major design changes will likely incur a fee. 

This is the final confirmation before cutting and cannot be changed after you confirm the draft. 

Once you have confirmed your order, allow up to 2-4 for us to make your custom item.

You will receive a tracking number once your item is complete and you will be able to track the progress. 

Please contact us immediately so that we can try to assist you if the order has not been processed.

Our website contains a small selection of our most popular fonts. We do have many more to offer and if there is a specific font that you would like to use, feel free to send an email through to info@eandicustomdesigns.com.au and we will do all we can to assist you. 

Great! We would love to hear your idea and work with you to try and make it possible. Contact us so we can discuss it further.

The materials we use are Mdf, Bamboo, Plywood and a range of clear, coloured, glitter and mirrored acrylics.

You sure can!

Just select Pickup at checkout or let us know while placing your order with us.

We are located in Ballarat, Victoria.

Due to the custom nature of our items we usually can't offer a refund for change of mind. Please contact us to discuss any issues there may be as we would like to help.

Please contact us immediately if your item has arrived damaged and include photos of the damaged item within 48 hours of receiving it. We will assess the photo and replace the item or provide a refund where necessary.