Frequently Asked Questions

Shipping and Handling

I just placed my order, how long until I receive it?

How do I know when my product will arrive?

Once the order has been posted, how long until I receive it?

I need my item in a hurry, can you make it quicker?

Rush Orders

Do you do rush orders?

What do I do if I need your order quicker than your 4-6 week turn around?

Does a rush order incur a fee?

Order Process

I want to order through you but I would like to know how your process works?

I placed my order yesterday and realised I made a mistake, what do I do?

General Questions

Can I use another font that isn't listed on your website?

I have an idea for a design but I'm not sure if it is possible to make.

What type of materials do you use?


Can I pickup my order from you?

Where are you located?

Return Policy

Can I get a refund for change of mind?

My item arrived damaged, can you replace it?